Omnichannel Customer Loyalty Software
Engage, reward and retain customers with Retail Clouds' omnichannel customer loyalty software. Gain visibility into customer behavior, create personalized promotions and campaigns, and deliver loyalty experiences across every retail channel.
Customer Loyalty - At a Glance
Built for retailers - create multiple programs to track, analyze, reward, engage, and retain customers.
Loyalty is a seamless experience for customers and can be applied across all channels. Customer tracking, behavior analysis, product/price mapping, and campaigns can be implemented in just days.
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Captures customer data - footfalls to face recognition.
- Customer re-visits
- Customer transactions/conversions
- Customer behavior/brand loyalty
- Customer behavior/spending habits
- Customer behavior/spending segment
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Customer experience & empowerment.
- Delivery of products/services with a finger touch
- Seamless experience across omnichannel, self-checkouts & e-shopping
- Empowerment through effective feedback/complaints handling
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Reward & retain the customer.
- Determine promotions and campaigns required
- Map customer behavior to the right loyalty instrument
- Discover patterns, refine, and repeat over time
Loyalty and Reward Programs
Having understood customer behavior, it's time to plan promotions, campaigns, and rewards. Retail Clouds gives you a comprehensive loyalty platform so you not only retain customers but genuinely engage with them. Loyal customers can be rewarded with the instruments below.
- Loyalty Cards
- Discount Coupons
- Gift Vouchers
- Memberships
- Customer Referrals
- Customer-Specific Promotions
- Customer-Specific Campaigns
